Our customer service team takes "meeting the needs of customers" as the basic work orientation, providing the whole life cycle of ozone generator system installation, debugging, maintenance and technical transformation, simultaneously providing the professional maintenance and upgrading services of generators of various brands, and integrating value-added services into the whole circle of customer service for each customer.
Our customer service team operates at a 24-hour * 365-year agenda providing customers with the attentive service of "2-hour fast response, 24-hour on-site arrival" (In China mainland).
The products sold by our company can enjoy free warranty service within the time stipulated in the contract, including but not limited to product installation, regular inspection, fault maintenance, etc. The specific free service content shall be implemented according to the contract agreement of both parties.
Our custmore service team provides professional services to fulfill customized requirements of customers under special charging agreement. The customers may or may not exceed the warranty perior. The paid service fees will vary according to different cities or regions.
There are three charging methods for the overhaul or renovation of ozone generator:
1. Adopt the cost of accessory materials (charged according to the actual situation) + maintenance cost (the price varies according to the size of the equipment);
2. The mode of contract work and material package;
3. There are custom charging methods as agreed in the contract.
For more information, contact the customer service center.
Customer Service Number
Customer Records
Customer service team establishes digital profile for each equipment sold. The documents records the contract content, technical parameters after debugging, equipment usage status, maintenance situation, user opinions or suggestions and other information. The profile can be checked at any time to better serve client.
Timely Responses
Customer service team provides 24-hour * 365 year-round no-break mode to answer users' repair questions and other inquiries in a timely manner. The response time of maintenance is generally 24-48 hours(in China mainland).
Technical Consultation
Customer service team provides technical consultation at any time to answer users' questions about the use of equipment (except technical secrets), and tries our best to help users solve relevant problems encountered.
Accessories Sales
Our company formulates reasonable price strategy and after-sales service to ensure the quality and performance of accessories, and provides customers with various types and specifications of ozone generator accessories to meet the needs of different types of ozone generators.
Cleaning Service
Our company formulates reasonable cleaning cycle and cleaning methods according to the actual situation of users, and professional technicians carry out operation and testing to ensure the normal use of ozone generator and ensure production safety.
Personal service
Our company can make customized design according to customers' needs under different scenarios, and we provides professional consultation and after-sales service to meet the needs of different users for ozone generators.
400-653-2616
400-653-2616
2 hours response, 24 hours at the scene.(In China mainland)
Complete customer profiles providing proactive services
We have long-term cooperation with experts of ozone technology.
Cooperate with client to upgrade relevant equipment in the ozone generation system.
Qingdao Guolin Technology Group Co., Ltd. (hereinafter referred to as Guolin Technology) was established in 1994, which is a high-tech enterprise engaged in researching, manufacturing and trading. As a professional expert of Ozone solution, Guolin Technology invests itself in ozone generation mechanism study, ozone equipment design and manufacture, ozone application engineering design, installation, commissioning, operation and maintenance. It has an ozone equipment production base covering an area of more than 130 acres, which is making Guolin Technology become the leading enterprise in China's ozone industry. Guolin Technology (Stock code: 300786.SZ) was officially listed on the GEM of Shenzhen Stock Exchange on July 23, 2019, becoming the first listed enterprise of ozone industry.
WeChat official account
Customer service: 400-653-2616
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